Refund policy

For entertainment and self-reflection.

If you are not happy with your report, you can have your money back. This page says how. Refunds are handled by Fitread Ltd, which trades as My Sky Report.

14 days, no questions asked

You can have a full refund within 14 days of purchase. You do not have to give a reason. You do not have to say the report was wrong. We refund the full amount you paid for that purchase.

This covers everything we sell:

• Your Blueprint ($29)
• Blueprint + Your Future ($39)
• Blueprint + a deep comparison ($39)
• Everything ($49)
• Compatibility report ($19)
• Gifts, including the 3 blueprints pack ($69). See “Gifts” below.

If you buy something for a report later, from its page, that is a separate purchase. You can have a full refund of it within 14 days of buying it. These are:

• Your Future ($15)
• A deep comparison ($15)
• Another comparison ($15)
• Your Birthday Year ($12)
• 10 more chart questions ($5)

Gifts

If you bought a gift, you can have a full refund within 14 days of buying it, as long as the gift is unopened. Unopened means nobody has used the gift link or card yet.

We refund the person who bought the gift, to the card they paid with. Once a gift is refunded, its link and card stop working.

If a gift has been opened, we cannot refund it under this rule, because the report has already been written. If that report failed or had a technical fault, email us and we will look into it. The 3 blueprints pack is three separate gifts. If only some of them have been opened, email us and we will look at it.

How to ask

Email hello@myskyreport.com and include the email address you used to order. For a gift, use the buyer’s email address. That is all we need.

When the money arrives

The refund goes back to the card you paid with. Banks usually take 5 to 10 business days to show it.

Your card statement shows our charges as MYSKYREPORT.COM. Your bank may show the refund under the same name.

After 14 days

After 14 days, we still look at requests when:

• your report failed to arrive, or
• your report had a technical fault.

Email us with your order email address and tell us what went wrong. We will look into it.

If your report has not arrived

Reports usually appear on screen within a few minutes of payment, and we email the link to the address you gave when you paid. If you cannot find it, check your spam folder. If it is not there, email us and we will help.

Please email us before you dispute a charge

If something is wrong, email us before you contact your bank. A refund from us is faster than a dispute with your bank, and it is simple to do.

Your legal rights

This policy does not take away any rights you have under the law where you live. See our terms of service for the rest of the rules.

Contact

Questions about a refund? Email hello@myskyreport.com or see our contact page.